-- Finding the best and the easiest solution for users’ problems
-- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
-- Resolving IT issues which can occur during the course of office work
-- Documentation and logging of calls on the ticketing tool
-- Delegation of problems which cannot be resolved on first level to the competent teams
-- Maintaining and improve customer satisfaction level

What you need to have:

-- Intermediate English and fluency in German (any additional European language knowledge is an advantage)
-- Affinity to resolving IT related issues
-- Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
-- Logical thinking, solving problems resourcefully and fast
-- Outstanding communication skills, customer focused mind-set
-- Ability to do multitasking
-- Enjoying and committed to working in teams

What we offer:

As a future member of our team in the IT Service Desk department you will have the opportunity to:

-- Use and improve your language knowledge
-- Participate in trainings and talent programmes
-- Go through a professional and personal development
-- Work in a fun and diverse atmosphere
-- Have a stable workplace with flexible scheduling