We are setting up a new team for the Group Delivery Back Office team in Hungary to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

We are looking for junior Employees and we can also offer positions for more experienced Colleagues.

What you’ll be doing:

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource, what exaclty the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLA’s
• Prioritise your own workload to ensure that deadlines and customer requirements are met.

What you need to have:

• Have a good knowledge of MS Office tools, any experience with ticketing tool could be an advantage.
• Fluent in German and in English.
• Plan and organize your own workload & others workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• Able to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent Interpersonal, literacy and numeracy skills and are able to build relationship at all levels.

What we offer:

• Using & improving your language knowledge
• Trainings & talent programmes
• Language courses
• Individual development pathways
• Fun & Diverse atmosphere (team buildings & other ad hoc programmes)
• Hybrid working
• Medicover private health care package and cafeteria benefits